Privacy Policy

At Ozzy Mart, we care deeply about your privacy. We want to earn and keep your trust and that’s why we’re committed to putting you first, sharing what’s important in language you’ll understand, and keeping your data safe and secure.
Here’s what we mean: …

We’ll put you first

When you choose to share your personal information with us, we’ll put it to work to give you more of what you want and less of what you don’t. We’ll use data to create more relevant products, services, marketing offers and communication that all come together to help make your life easier.

We’ll keep it simple

We want you to understand what we do and why we do it, so we’ll make privacy as simple as possible. You’ll find everything you need to know in straightforward language, helping you to make informed choices.

We’ll keep your data safe

It’s a privilege to work with your personal information and we owe it to you to keep it safe and secure. That’s why we invest in industry-leading policies, practices and systems, and work only with partners we trust.

Why we collect your information (Collection Notice)

At Ozzy Mart, we care deeply about your privacy. That means giving you what you need to make informed choices. We want to make it simple for you to understand how we collect, use and share your personal information, so please read on to find out more.

How and why we collect personal information

First and foremost, we collect your personal information to register and manage your account, take your orders and deliver your items. Without the necessary information, we may not be able to do so.

We usually collect personal information such as your name, contact details, date of birth, gender, your orders and payment details directly from you or anyone ordering on your behalf. We also collect information via our apps on mobile devices, for example the current location of your device, as allowed by your device permissions.

We do so when you visit us online or otherwise engage with us, for instance when you contact our call centres, or when you browse our websites, apps or other digital assets (like most businesses, we use technologies like cookies.

We typically use your personal information to:

  • communicate with you about your purchases
  • improve the goods and services we offer you
  • sell and promote relevant products, services, personalised offers and other benefits to you via direct marketing (including emails or personalised catalogues) or tailored advertising (including on websites you visit and social media platforms)
  • record your feedback and product reviews
  • investigate and respond to your enquiries and (hopefully very rare) complaints
  • conduct investigations in cases of fraud or data security risks
  • assist with COVID-19 contact tracing or to communicate with you in the event of a COVID-19 positive case
  • improve our business generally, including by monitoring or recording our interactions with you for training purposes
  • comply with our legal obligations, for instance when we are managing product quality or safety issues.

Depending on how you deal with us, it’s possible we may need to collect other types of personal information necessary to deliver you the benefits of Ozzy Mart or respond to your broader needs. We may not be able to provide you with the services you require without these details.

Sharing your personal information


We work with a number of partners and service providers, and we sometimes need to share your personal information with them to bring you at Ozzy Mart and in the course of doing business. These include delivery, IT services, fraud detection and call centre suppliers.

We may also need to share your personal information within the Ozzy Mart Group as required or permitted by law, and/or in the context of any legal proceedings to which we are a party.

We may share your personal information with Departments of Health or their nominated contact tracing agencies if requested to provide information for COVID-19 contact tracing. You may be contacted by one of these parties using the information that you have provided to Ozzy Mart.

Should we ever explore the sale of any part of, we may need to share personal information with potential and final acquirers.

Computing and commerce are now globalised and consequently we may sometimes need to share personal information overseas, for instance while using cloud computing services.


Your rights

If you have a query or complaint you would like to discuss with Ozzy Mart relating to a privacy matter, you can contact the Ozzy Mart Privacy Officer.

If you would like to opt-out of marketing communications and promotions from Ozzy Mart Online, you can change your marketing communications settings by logging into your Ozzy Mart Online account.

If you receive any marketing communications or promotions from us via email, you can click on the unsubscribe link in the email to opt-out from that particular communication. You can opt-out from receiving push notifications, in-app messages or sharing your location with us by changing the permission on your mobile device.

Visit the Ozzy Mart Privacy Policy for more information on marketing communications, how you can access or correct your personal information collected by Ozzy Mart or make a complaint about a privacy matter.


Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Cookies Statement

Like most companies, we collect electronic information about you (which may or may not be personal information) using cookies and similar technologies when you visit our websites to personalise and improve your experience.

What are cookies?

A cookie is a small file downloaded onto your device when you interact with any online content such as websites, social media sites and apps. The content may be our own, or may be the content of others in which we have an interest, such as our digital banner advertisements.


The information that we collect through cookies may not identify, or relate, to a particular individual. Generally, the information collected through cookies relates to a device used to access online content, such as an IP address or location data about the device (where available and not disabled by the user) and metadata (a set of data that describes and gives information about other data). Cookies may also collect information about the behaviours of the user of the device, such as the websites visited by the user and their activity on the website.


In some circumstances, the information collected through cookies may be combined with information that identifies the end user of the relevant device. This may occur, for example, if you log into your account, or if you interact with certain content (such as a link) that we have sent to you in an email.


This information is collected directly by the providers of those features and is subject to the privacy policies or notices of those providers. Please see their privacy policies for further details, including how you can opt out of specific offerings.


We have listed the main types of cookies used by Ozzy Mart below:


Essential website cookies: These cookies are needed to provide you with services available through our websites and to use some of their features, such as access to secure areas, maintain your security and privacy against potential risks and fraud activities to enable us to tailor our menu to your location. Because these cookies are strictly necessary to deliver the websites to you, the websites might become inaccessible if you block those cookies.


Performance and functionality cookies: These cookies enhance the performance and functionality of our websites. While not essential, certain functionality like videos and product recommendations may become unavailable without them.


Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our websites are being used or how effective our marketing campaigns are, or to help us customise our websites for you.


Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.


Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our websites through third party social networking and other websites. These cookies may also be used for advertising purposes too.


What are my choices about cookies?


You can control which sites and devices allow cookies to be used.


You can change the settings on the software your device uses to access the internet (e.g. your browser settings). For example, depending on which browser your device uses, you may be able to disable certain third party cookies. If you do disable these cookies, you may find that the websites you intend to visit are not accessible or have only limited functionality.


You can also control the extent to which you receive tailored advertising facilitated by cookies by changing your settings on the websites on which you receive tailored advertising. For example, you can disable tailored advertising on social media sites like Facebook by changing the settings on your account.


Please note that it may be necessary for you to opt out separately from each device and browser that you use to access online content.


Opting out of cookies may not necessarily remove all advertising from pages you visit. Rather, it may mean that the ads you see may not reflect your interests.


Why does Ozzy Mart allow cookies to be used?


We allow cookies to be used for three reasons:


First, we allow session cookies to be used when you visit our online content, including our websites. Session cookies enable your device to move from page to page without you having to log in repeatedly. The placement of this type of cookie generally improves your browsing experience. These cookies are removed when you close your browser and end your online session.


Secondly, we set persistent (permanent) cookies on our website(s) to remember your preferences so that we can improve your website browsing experience. We also allow trusted third parties to set persistent cookies. Persistent cookies will be remembered when you visit the site again and are not removed when you close your browser. These cookies allow us to serve you with targeted advertising and measure the effectiveness of our site functionality and advertising.


Thirdly, we use other tracking technologies (such as pixels, beacons and tags) to record your behaviour and activities when you visit our website(s) for the purpose of analytics and targeted online advertising. Collecting this information enables us to:

  • assess marketing activities such as what promotions to send to you, when and how
  • send you tailored advertising about products and services that may interest you. You may receive tailored advertising on the websites you visit in the form of banner advertising, or on the social media platforms you use
  • measure the effectiveness of promotions.

We may for example, access information from cookies set by others such as Google, Adobe, Microsoft and social media platforms.


This information is collected directly by the providers of those features and is subject to the privacy policies or notices of those providers. Please see their privacy policies for further details, including how you can opt out of specific offerings.