At Ozzy Mart, we want to make sure our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy.

 

1. Returns:

• We accept returns within 7 days of the original purchase date.
• Items must be in their original packaging and in unused condition to be eligible for a return.
• To initiate a return, please contact our customer service team at info@ozzymart.com.au and provide your order number and reason for return.
• Once your return is approved, refund amount will be credited back to your original payment method.

 

2. Refunds:

• Refunds will be issued to the original method of payment within 7-10 business days after the returned item is received and inspected.
• Shipping fees are non-refundable unless the return is due to a mistake on our part.
• Refunds for items purchased with a gift card will be credited back to the original gift card.
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3. Exchanges:

We will happily provide an exchange where you have changed your mind about a product purchased from Ozzy Mart provided that the product:

• is returned to us with a receipt within 7 days of purchase;
• is in its original condition, including with packaging; and
• has not been used or opened.

 

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately at info@ozzymart.com.au so we can arrange for a replacement or refund.

5. Faulty products:

• With Proof of Purchase:

If the product you buy from Ozzy Mart is faulty then we will cheerfully refund the purchase price, exchange or repair the product.

For some high value items, Ozzy Mart reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy. For products that cannot be assessed in-store, we will arrange for the product to be sent to the manufacturer (or relevant repair agent) for assessment.

It may be more convenient for you to liaise with the manufacturer directly (which may be more time efficient). You certainly have that option. Our service desk staff are happy to provide you with their relevant contact details to assist you.

To make a claim under the Ozzy Mart Returns Policy, you must return the relevant item (covered by the Ozzy Mart Returns Policy) at the service desk of Ozzy Mart office. Any cost incurred by you in bringing the item to the service desk will be borne by you.

• Without Proof of Purchase:

If you do not have proof of purchase and you wish to return a faulty or defective product, we will, at our option, reserved the rights to make any decision about that product

• Rainchecks:

Until further notice, rainchecks will not be available on any advertised stock purchased. ‘Advertised stock’ includes any product advertised for sale, or which is on promotion in an Ozzy Mart store or online.

 

 

6. Non-Returnable Items:

• Some items are non-returnable, including perishable goods, personalized items, and final sale items. Please check the product description before placing your order.

 

If you have any questions about our return and refund policy, please do not hesitate to contact us. We are here to assist you and ensure that you have a positive shopping experience at Ozzy Mart.